Shipping & Refund Policy

Thank you for shopping at Intimacy.School

We appreciate your business and are committed to providing you with high-quality digital educational products including ebooks, PDFs, online courses, and programs. Please read this Shipping & Refund Policy carefully before making a purchase.

1. Nature of Our Products

Intimacy.School exclusively offers digital products. We do not sell or ship any physical goods.

Our Digital Products Include:

• Ebooks: Downloadable PDF books on relationships, intimacy, and personal development
• Online Courses: Video-based educational courses hosted on our learning management system (TutorLMS)
• Programs: Comprehensive multi-module training programs with various content types
• Digital Downloads: Worksheets, templates, guides, and other downloadable resources
• Membership Access: Subscription-based access to exclusive content and resources

Instant Access: All digital products are delivered electronically immediately upon successful payment. There is no physical shipping involved.

2. No Shipping Required

Since we offer only digital products, no physical shipping is required or provided.

Product Delivery Method

• Immediate Access: Upon successful payment, you will receive instant access to your purchased content
• Email Confirmation: A confirmation email with access instructions will be sent to your registered email address
• Account Dashboard: All purchased products are available in your account dashboard for immediate access and future reference
• Download Links: Downloadable products (ebooks, PDFs) will have direct download links in your account
• Course Enrollment: Online courses will be automatically activated in your learning portal

Access Timeline

• Products are typically accessible within 5 minutes of payment confirmation
• If you don't receive access within 15 minutes, please check your spam/junk folder for the confirmation email
• If issues persist, contact our support team immediately

3. Refund Policy

Due to the nature of digital products and instant access upon purchase, we do not offer refunds on any digital products under any circumstances.

No Refunds Policy Applies To:

• All ebooks and PDF downloads
• All online courses and programs
• All digital content and resources
• Membership subscriptions (see Subscription Cancellation section)
• Bundle purchases and package deals
• Products purchased during sales or with discount codes

Why We Don't Offer Refunds

Instant Digital Delivery: Once you complete your purchase, you immediately gain full access to the digital content. Unlike physical products, digital products cannot be "returned" as you retain access to the knowledge and materials.

Content Protection: This policy protects the intellectual property of our content creators and prevents abuse of our educational materials.

Fair to All Customers: It ensures fair pricing for all customers who value and commit to their learning journey.

Before You Purchase

We encourage you to:

• Carefully review product descriptions, course curriculum, and preview materials
• Read customer reviews and testimonials
• Check sample content or free previews where available
• Contact our support team if you have questions about a product
• Ensure the product meets your learning needs and expectations

4. Exceptions & Special Circumstances

While our general policy is no refunds, we may consider exceptions in the following rare circumstances:

Technical Issues

If a technical error on our part prevents you from accessing your purchased product:

• Contact us immediately at help@intimacy.school
• Provide your order number and a detailed description of the issue
• Our technical team will work to resolve the issue within 24-48 hours
• If we cannot resolve the technical issue within 7 days, we may offer a refund at our discretion

Duplicate Purchases

• If you accidentally purchase the same product twice
• Contact us within 48 hours with both order numbers
• We will verify the duplicate and process a refund for one transaction

Payment Processing Errors

• If you were charged but did not receive product access due to a payment gateway error
• If you were charged multiple times for a single purchase
• Contact us immediately with transaction details

Fraudulent Transactions

• If your payment method was used without your authorization
• Report to us immediately and also contact your bank/payment provider
• Provide necessary documentation to verify the fraud claim

5. Technical Support

If you experience any technical difficulties with a digital product you have purchased, we are here to help.

Common Technical Issues We Can Help With:

• Unable to access purchased courses or ebooks
• Download links not working
• Videos not playing or loading issues
• Login or account access problems
• Missing course content or modules
• Certificate generation issues
• File corruption or download errors

How to Get Technical Support

Email: help@intimacy.school

Include in Your Request:

• Your full name and registered email address
• Order number or transaction ID
• Product name you're having issues with
• Detailed description of the technical problem
• Screenshots or error messages (if applicable)
• Device and browser information

Support Response Time

• Initial Response: Within 24 hours (business days)
• Resolution Time: Most technical issues are resolved within 48-72 hours
• Complex Issues: May take up to 7 business days

Our Commitment

Our technical support team will work diligently with you to troubleshoot and resolve any technical issues to your satisfaction. We are committed to ensuring you can fully access and benefit from your purchased products.

6. Subscription Cancellations

For recurring subscription-based products or memberships:

Cancellation Process

• You may cancel your subscription at any time from your account dashboard
• Alternatively, contact us at help@intimacy.school to request cancellation
• Cancellations take effect at the end of your current billing period
• You will retain access to subscription content until the end of the paid period

No Refunds for Subscription Cancellations

Important: Canceling a subscription does not entitle you to a refund for:

• The current billing period (already paid)
• Any previous billing periods
• Partial months or unused time within a billing cycle

Your subscription will remain active until the end of the current paid period, and you will continue to have full access during this time.

Billing Cycle Information

• Monthly subscriptions renew every 30 days from purchase date
• Annual subscriptions renew every 365 days from purchase date
• You will receive a reminder email 7 days before renewal
• Ensure you cancel before the renewal date to avoid being charged for the next period

7. Payment Processing

Payment Methods Accepted

We accept payments through Razorpay, which supports:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, PayTM, etc.)
• Digital Wallets

Payment Security

All payments are processed securely through Razorpay, which is PCI-DSS Level 1 compliant. We do not store your complete payment card details on our servers.

Currency

• All prices are listed in Indian Rupees (INR) unless otherwise specified
• For international customers, your bank may apply currency conversion charges

Payment Confirmation

• You will receive a payment confirmation email immediately after successful transaction
• Order details and receipt will be available in your account dashboard
• If payment is successful but you don't receive confirmation, contact us immediately

Failed Transactions

If your payment fails:

• Check with your bank or payment provider for any issues
• Ensure sufficient funds are available
• Verify that your card is enabled for online transactions
• Try an alternative payment method
• Contact our support if the issue persists

8. Account Access & Product Availability

Lifetime Access

Unless otherwise specified, most one-time purchase products include:

• Lifetime access to the content as long as we maintain the platform
• Access to future updates and improvements of the product (if any)
• Ability to re-download or re-access content at any time

Platform Changes

We reserve the right to:

• Update or improve course content and materials
• Change the platform or technology used to deliver content
• Discontinue products with 90 days notice (you retain access to purchased content)

Account Termination

We may terminate or suspend access to products if you:

• Violate our Terms of Service
• Share login credentials with unauthorized users
• Engage in piracy or unauthorized distribution of our content
• Attempt to reverse engineer, copy, or resell our products

No refunds will be provided for accounts terminated due to policy violations.

Download Limits

• Downloadable products can typically be downloaded up to 5 times
• If you need additional downloads, contact support with your order details
• We recommend saving backup copies of downloaded materials

9. Chargebacks & Disputes

Contact Us First

Important: Before initiating a chargeback with your bank or payment provider, please contact us first at help@intimacy.school. Most issues can be resolved quickly through direct communication.

Chargeback Policy

If you initiate a chargeback or payment dispute:

• Your account will be immediately suspended pending investigation
• We will provide evidence of product delivery and access to your payment provider
• If the chargeback is found to be fraudulent or unjustified, your account will be permanently terminated
• We reserve the right to pursue legal action for fraudulent chargebacks

Dispute Resolution

We are committed to fair and amicable resolution of any disputes. If you have concerns:

• Email us at help@intimacy.school with detailed information
• We will investigate and respond within 48-72 hours
• Most disputes can be resolved through open communication

10. Contact & Support

Questions About This Policy?

If you have any questions, concerns, or need clarification about our Shipping & Refund Policy, please contact us:

Email: help help@intimacy.school

Subject Line: Include "Refund Policy Question" or "Order Support" in your subject line for faster response

Response Time: We typically respond within 24 hours (business days)

What to Include in Your Email

• Your full name and registered email
• Order number or transaction ID (if applicable)
• Clear description of your question or concern
• Any relevant screenshots or documentation

Customer Support Hours

• Monday - Friday: 9:00 AM - 6:00 PM IST
• Saturday: 10:00 AM - 4:00 PM IST
• Sunday & Public Holidays: Closed (emails will be responded to on next business day)

Need Help?

We're here to support your learning journey. For any questions or technical assistance:

Email: help@intimacy.school

Website: intimacy.school