Privacy Policy
Last updated: 27 September 2026
Welcome to Intimacy.School
At Intimacy.School ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.
By accessing or using Intimacy.School, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Account Information: Name, email address, phone number, date of birth, and password when you create an account
- Billing Information: Billing address, shipping address, and payment details (processed securely through Razorpay)
- Profile Information: Information you provide in your user profile, preferences, and communication settings
- Communication Data: Messages, feedback, support requests, and correspondence with us
Technical Information
- Device Information: Device type, operating system and browser (name and version), screen size, browser language, time zone, network connection type, and your IP address. Our own analytics keeps only a shortened form of the IP address (the last part removed), which shows the approximate area a visit came from but not the address itself.
- Usage Data: Pages visited and in what order, how long you actively spent on each page, how far you scrolled and which sections you reached, links and buttons clicked (including their text and where they sit on the page), questions opened in FAQs, answers given in our interactive quizzes, checklists and calculators (recorded as right/wrong or a score), text you copy from a page, how quickly pages loaded, and errors that occurred while they loaded
- Referral Data: The website and page that sent you to us (without its query string), campaign tags in the link (such as utm_source), and whether an advertising click identifier was present (we record that one was present, not its value)
- Cookies and Tracking Data: Information collected through cookies, local storage, web beacons, and similar technologies (see Section 4)
Transaction Information
- Purchase History: Details of ebooks, courses, and programs purchased
- Payment Information: Transaction IDs, payment method details, and payment history (payment card data is handled by Razorpay and not stored on our servers)
Educational Information
- Learning Progress: Course completion status, quiz scores, and learning achievements
- Content Interaction: Time spent on educational materials, downloads, and engagement metrics
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- To provide access to purchased ebooks, courses, and educational programs
- To process transactions and manage your purchases
- To create and maintain your user account
- To deliver course materials and track your learning progress
Communication
- To send you order confirmations, receipts, and account-related notifications
- To respond to your inquiries, support requests, and feedback
- To send you important updates about our services, policies, or terms
- To provide customer support and technical assistance
Marketing (with your consent)
- To send promotional emails about new courses, ebooks, and special offers
- To display personalized advertisements on Facebook, Google, and other platforms
- To analyze the effectiveness of our marketing campaigns
Improvement and Analytics
- To improve our website, courses, and user experience
- To understand how users interact with our platform
- To develop new features and educational content
- To conduct research and statistical analysis
Legal and Security
- To comply with legal obligations and regulatory requirements
- To prevent fraud, abuse, and security incidents
- To protect our rights, property, and safety, and that of our users
- To enforce our Terms of Service and other agreements
3. Third-Party Services & Data Sharing
We use trusted third-party services to operate our platform. Your information may be shared with:
Payment Processing - Razorpay
Service Provider: Razorpay Software Limited
Purpose: Secure payment processing for purchases made on our platform
Data Shared: Name, email, billing address, phone number, and payment information
Data Security: Razorpay is PCI-DSS compliant and uses industry-standard encryption. We do not store your complete payment card details on our servers.
Privacy Policy: https://razorpay.com/privacy/
Store and Library - app.intimacy.school
Purpose: Checkout, customer accounts, and access to purchased ebooks and programs run on our own platform at app.intimacy.school
Data Processed: Order details, customer information, purchase history, billing information, and access to purchased content
Our Own Analytics
Service Provider: None — we run it ourselves
Purpose: Understanding which pages and sections are read, which links and buttons are used, where readers stop, which pages lead to a purchase, how fast pages load, and what errors occur, so we can improve our content and website
Data Collected: The usage, device and referral data described in Section 1, linked by the random identifiers described in Section 4
Where It Is Kept: On our own web server, in a database that cannot be reached from the internet. It is not sold, and it is not shared with advertising or analytics companies
Automated Visitors: We also log page requests made by search engine and AI crawlers and other automated tools (their name, the page requested, the response, and their IP address), so we can see how search engines read our site
Marketing and Analytics - Facebook
Service: Facebook Pixel and Custom Audiences
Service Provider: Meta Platforms Ireland Limited
Purpose: Remarketing, conversion tracking, and measuring advertising effectiveness
Data Shared: Browser information, device data, pages visited, and actions taken on our website
How It Works: When you visit our site after clicking a Facebook ad, or when you visit certain pages, the Facebook Pixel sends information to Facebook to help us understand campaign performance and show you relevant ads
Opt-Out: You can control ad preferences in your Facebook account settings or opt-out at Facebook Ad Settings
Privacy Policy: https://www.facebook.com/privacy/explanation
Marketing and Analytics - Google
Services Used: Google Analytics, Google Ads, and Google Tag Manager
Service Provider: Google Ireland Limited
Purpose: Website analytics, advertising, and conversion tracking
Data Collected: IP address (anonymized), browser type, pages viewed, time spent on site, referral source, and demographic information
Google Analytics: Helps us understand how visitors use our website, which pages are most popular, and how users navigate through our content
Google Ads: Enables us to show you relevant advertisements across Google's advertising network and track conversions
Opt-Out: You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
Privacy Policy: https://policies.google.com/privacy
Other Service Providers
- Email Service Providers: For sending transactional and marketing emails
- Cloud Hosting: For secure data storage and website hosting
- Customer Support Tools: For managing support tickets and customer inquiries
Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes.
4. Cookies and Tracking Technologies
We use cookies, your browser's local storage, and similar technologies to run our website and store, understand how they are used, and measure our advertising.
What Are Cookies and Local Storage?
Cookies are small text files stored on your device when you visit a website. Local storage is a similar space in your browser that a website can use to remember small pieces of information. Both stay on your device until they expire or you clear them.
What We Use
Essential (Always Active)
- Required for our store at app.intimacy.school to work: signing in, keeping you signed in, and completing a purchase
Our Own Analytics
- ia_v (cookie, up to 400 days): a random visitor identifier. It is sent only to our analytics endpoint, never with ordinary page requests
- ia_vid (local storage): the same random visitor identifier, held in your browser
- ia_ses (local storage): a random identifier for one visit, which ends after 30 minutes without activity
- These identifiers are generated at random. They are not based on your device, do not contain your name, email or phone number, and are not shared with anyone. They let us tell a returning reader from a new one and see how a visit moves from page to page
- When you click from this website to our store, the link carries the page you came from and a random page-view identifier, so we can tell which of our pages led to a purchase
Analytics Cookies (Google)
- Help us understand how visitors interact with our website
- Collect information about pages visited, time spent on site, and navigation paths
- Used by Google Analytics to generate statistical reports
Marketing/Advertising Cookies
- Track your browsing activity across websites
- Used by the Facebook (Meta) Pixel and Google for remarketing
- Deliver personalized advertisements based on your interests
- Measure the effectiveness of advertising campaigns
Managing Cookies
You can control and manage cookies in several ways:
- Browser Settings: Most browsers allow you to refuse cookies, delete existing cookies, or clear a site's stored data. Clearing this site's data removes our analytics identifiers; blocking all cookies may affect your ability to sign in or buy on our store
- Global Privacy Control and Do Not Track: If your browser sends either signal, our own analytics does not set the ia_v cookie or the ia_vid identifier and does not connect your visits to one another. Page visits are still counted, within a single browser tab only
- Opt-Out Tools: Use opt-out tools provided by advertising networks (Facebook Ad Settings, Google Ad Settings)
Third-Party Cookies
Some cookies on our site are set by third-party services including Facebook and Google. These cookies are subject to the respective privacy policies of these third parties.
5. Data Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using HTTPS
- Secure Payment Processing: Payment information is handled by PCI-DSS compliant payment processors (Razorpay)
- Data Encryption: Sensitive data is encrypted both in transit and at rest
- Firewalls and Security Systems: Advanced security systems protect against unauthorized access
Organizational Safeguards
- Access Controls: Limited access to personal data on a need-to-know basis
- Employee Training: Regular security awareness training for staff handling personal data
- Security Audits: Regular security assessments and vulnerability testing
- Incident Response: Procedures in place to respond to security breaches promptly
Data Breach Notification
In the event of a data breach that compromises your personal information, we will notify you and relevant authorities in accordance with applicable laws and regulations within 72 hours of becoming aware of the breach.
Note: While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
Retention Periods
- Account Information: Retained for the duration of your active account plus 3 years after account closure for legal and tax compliance
- Transaction Records: Retained for 7 years from the date of transaction to comply with tax and financial regulations
- Marketing Data: Retained until you withdraw consent or for 2 years of inactivity
- Learning Progress: Retained for the duration of your enrollment plus 1 year for certificate verification
- Support Communications: Retained for 3 years for quality assurance and legal purposes
- Our Own Analytics Data: Deleted automatically after 26 months
- Cookie Data: Varies by cookie type (typically 1-24 months; our ia_v analytics cookie up to 400 days)
Deletion Process
When retention periods expire or you request deletion (subject to legal exceptions), we will:
- Permanently delete your data from our active databases
- Remove your data from backups within 90 days
- Anonymize data used for analytics and research purposes
Legal Exceptions: We may retain certain information longer if required by law, for legal proceedings, to enforce our agreements, or to protect our rights and safety.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
- Right to Access: Request a copy of the personal data we hold about you
- Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format
Correction and Update
- Right to Rectification: Correct inaccurate or incomplete personal information
- Account Settings: Update your profile information and preferences directly in your account
Deletion and Restriction
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data (subject to legal exceptions)
- Right to Restriction: Request that we limit the processing of your personal data in certain circumstances
Objection and Withdrawal
- Right to Object: Object to processing of your data for marketing purposes or based on legitimate interests
- Withdraw Consent: Withdraw your consent for data processing at any time (where consent is the legal basis)
Marketing Communications
- Unsubscribe: Use the "unsubscribe" link in marketing emails
- Email Preferences: Manage your communication preferences in your account settings
- Opt-Out of Ads: Disable personalized advertising through Facebook and Google ad settings
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
Verification: To protect your privacy, we may need to verify your identity before processing your request. This may involve requesting additional information or documentation.
8. International Data Transfers
Our services are primarily operated from India. However, some of our third-party service providers (such as Google and Facebook) are located in different countries, including the United States and European Union.
Data Transfer Safeguards
When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses for transfers to countries outside the European Economic Area
- Adequacy Decisions: We transfer data to countries recognized by the EU as providing adequate data protection
- Recognized Frameworks: Some service providers participate in recognized privacy frameworks, such as the EU–U.S. Data Privacy Framework
- Your Consent: In some cases, we may rely on your explicit consent for international transfers
Jurisdictions
Your data may be processed in the following jurisdictions:
- India: Primary data processing location (governed by Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023)
- European Union: For EU users and certain service providers
- United States: For some analytics and marketing services (Google, Facebook)
By using our services, you acknowledge and consent to these international data transfers as described in this policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
Age Restrictions
- You must be at least 18 years old to create an account and use our services
- If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian
Parental Consent
If you are a parent or guardian and believe we have collected information from your child without your consent, please contact us immediately.
Data Deletion
If we become aware that we have collected personal information from a child under 18 without proper parental consent, we will take immediate steps to delete that information from our systems.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
Notification of Changes
- We will post the updated policy on this page with a new "Last Updated" date
- For material changes, we may notify you via email or through a prominent notice on our website
- We encourage you to review this page periodically for the latest information on our privacy practices
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:
Email: help@intimacy.school
Website: https://intimacy.school
Response Time: We aim to respond to all privacy-related inquiries within 48 hours.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:
Email: help@intimacy.school (Subject: For Grievance Officer)
Your Privacy Matters
We value your trust and are dedicated to protecting your personal information.
Contact: help@intimacy.school
