Privacy Policy

We collect several types of information to provide and improve our services:

Personal Information

• Account Information: Name, email address, phone number, date of birth, and password when you create an account
• Billing Information: Billing address, shipping address, and payment details (processed securely through Razorpay)
• Profile Information: Information you provide in your user profile, preferences, and communication settings
• Communication Data: Messages, feedback, support requests, and correspondence with us

Technical Information

• Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, courses accessed, and navigation patterns
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies (see Cookies section)

Transaction Information

• Purchase History: Details of ebooks, courses, and programs purchased
• Payment Information: Transaction IDs, payment method details, and payment history (payment card data is handled by Razorpay and not stored on our servers)

Educational Information

• Learning Progress: Course completion status, quiz scores, and learning achievements
• Content Interaction: Time spent on educational materials, downloads, and engagement metrics

We use the collected information for the following purposes:

Service Delivery

• To provide access to purchased ebooks, courses, and educational programs
• To process transactions and manage your purchases
• To create and maintain your user account
• To deliver course materials and track your learning progress

Communication

• To send you order confirmations, receipts, and account-related notifications
• To respond to your inquiries, support requests, and feedback
• To send you important updates about our services, policies, or terms
• To provide customer support and technical assistance

Marketing (with your consent)

• To send promotional emails about new courses, ebooks, and special offers
• To display personalized advertisements on Facebook, Google, and other platforms
• To analyze the effectiveness of our marketing campaigns

Improvement and Analytics

• To improve our website, courses, and user experience
• To understand how users interact with our platform
• To develop new features and educational content
• To conduct research and statistical analysis

Legal and Security

• To comply with legal obligations and regulatory requirements
• To prevent fraud, abuse, and security incidents
• To protect our rights, property, and safety, and that of our users
• To enforce our Terms of Service and other agreements

We use trusted third-party services to operate our platform. Your information may be shared with:

Payment Processing - Razorpay

E-commerce Platform - WooCommerce

Learning Management System - TutorLMS

Marketing and Analytics - Facebook

Marketing and Analytics - Google

Other Service Providers

• Email Service Providers: For sending transactional and marketing emails
• Cloud Hosting: For secure data storage and website hosting
• Customer Support Tools: For managing support tickets and customer inquiries

We use cookies and similar tracking technologies to enhance your experience and analyze website usage.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how you use our site, and improve our services.

Types of Cookies We Use

Essential Cookies (Always Active)

• Required for the website to function properly
• Enable you to navigate our site and use features like shopping cart and secure areas
• Remember your login status and authentication

Functional Cookies

• Remember your preferences and settings
• Provide enhanced features and personalization
• Store your language preferences and regional settings

Analytics Cookies

• Help us understand how visitors interact with our website
• Collect information about pages visited, time spent on site, and navigation paths
• Used by Google Analytics to generate statistical reports

Marketing/Advertising Cookies

• Track your browsing activity across websites
• Used by Facebook Pixel and Google Ads for remarketing
• Deliver personalized advertisements based on your interests
• Measure the effectiveness of advertising campaigns

Managing Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse cookies or delete existing cookies. Please note that blocking all cookies may affect your ability to use certain features of our website
• Cookie Consent Banner: When you first visit our site, you can choose which types of cookies to accept
• Opt-Out Tools: Use opt-out tools provided by advertising networks (Facebook Ad Settings, Google Ad Settings)

Third-Party Cookies

Some cookies on our site are set by third-party services including Facebook, Google, and other marketing platforms. These cookies are subject to the respective privacy policies of these third parties.

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using HTTPS
• Secure Payment Processing: Payment information is handled by PCI-DSS compliant payment processors (Razorpay)
• Data Encryption: Sensitive data is encrypted both in transit and at rest
• Firewalls and Security Systems: Advanced security systems protect against unauthorized access

Organizational Safeguards

• Access Controls: Limited access to personal data on a need-to-know basis
• Employee Training: Regular security awareness training for staff handling personal data
• Security Audits: Regular security assessments and vulnerability testing
• Incident Response: Procedures in place to respond to security breaches promptly

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you and relevant authorities in accordance with applicable laws and regulations within 72 hours of becoming aware of the breach.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Retention Periods

• Account Information: Retained for the duration of your active account plus 3 years after account closure for legal and tax compliance
• Transaction Records: Retained for 7 years from the date of transaction to comply with tax and financial regulations
• Marketing Data: Retained until you withdraw consent or for 2 years of inactivity
• Learning Progress: Retained for the duration of your enrollment plus 1 year for certificate verification
• Support Communications: Retained for 3 years for quality assurance and legal purposes
• Cookie Data: Varies by cookie type (typically 1-24 months)

Deletion Process

When retention periods expire or you request deletion (subject to legal exceptions), we will:

• Permanently delete your data from our active databases
• Remove your data from backups within 90 days
• Anonymize data used for analytics and research purposes

Legal Exceptions: We may retain certain information longer if required by law, for legal proceedings, to enforce our agreements, or to protect our rights and safety.

You have the following rights regarding your personal information:

Access and Portability

• Right to Access: Request a copy of the personal data we hold about you
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format

Correction and Update

• Right to Rectification: Correct inaccurate or incomplete personal information
• Account Settings: Update your profile information and preferences directly in your account

Deletion and Restriction

• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data (subject to legal exceptions)
• Right to Restriction: Request that we limit the processing of your personal data in certain circumstances

Objection and Withdrawal

• Right to Object: Object to processing of your data for marketing purposes or based on legitimate interests
• Withdraw Consent: Withdraw your consent for data processing at any time (where consent is the legal basis)

Marketing Communications

• Unsubscribe: Use the "unsubscribe" link in marketing emails
• Email Preferences: Manage your communication preferences in your account settings
• Opt-Out of Ads: Disable personalized advertising through Facebook and Google ad settings

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.

Our services are primarily operated from India. However, some of our third-party service providers (such as Google and Facebook) are located in different countries, including the United States and European Union.

Data Transfer Safeguards

When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses for transfers to countries outside the European Economic Area
• Adequacy Decisions: We transfer data to countries recognized by the EU as providing adequate data protection
• Privacy Shield Framework: Some service providers participate in recognized privacy frameworks
• Your Consent: In some cases, we may rely on your explicit consent for international transfers

Jurisdictions

Your data may be processed in the following jurisdictions:

• India: Primary data processing location (governed by Indian data protection laws)
• European Union: For EU users and certain service providers
• United States: For some analytics and marketing services (Google, Facebook)

By using our services, you acknowledge and consent to these international data transfers as described in this policy.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Age Restrictions

• You must be at least 18 years old to create an account and use our services
• If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian

Parental Consent

If you are a parent or guardian and believe we have collected information from your child without your consent, please contact us immediately.

Data Deletion

If we become aware that we have collected personal information from a child under 18 without proper parental consent, we will take immediate steps to delete that information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Notification of Changes

• We will post the updated policy on this page with a new "Last Updated" date
• For material changes, we may notify you via email or through a prominent notice on our website
• We encourage you to review this page periodically for the latest information on our privacy practices

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Email: help@intimacy.school (Subject: For Grievance Officer)